SUPPORT

If a certain site is down and other sites are still connecting, there is likely an issue with that particular web server. If the web server is down, no one will be able to visit any pages at that site. BCN will be unable to resolve this sort of issue.

The location of your wireless device in relation to the Wi-Fi router can have a significant impact on your connection speed. If the router is located in the basement and you are trying to access the internet on your second floor, the signal may be degraded from traveling through the floors and walls of your home. Does your connection speed increase as you move closer to the router? If it does, you may want to try relocating the router to the main floor or closer to the area where you use your wireless devices the most. When choosing a router location, try to put it in a central location with the least obstructions around it and remember that harder materials such as concrete and appliances will slow down the Wi-Fi signal the most.

Anti-virus programs need to be updated on a regular basis to combat the numerous viruses on the internet. Ensuring that your anti-virus program is up to date with the latest virus definitions will greatly reduce the risk of getting a virus which may affect your connection to the internet and cause other severe problems. Verify that you have automatic updates enabled in your anti-virus program or use the manual update feature to keep the software as up to date as possible. Once you have ensured that your anti-virus program is up to date, perform a complete scan of your computer to ensure there is nothing malicious that may be inhibiting your internet connection.

Some of the possible causes for slow speeds can be:

• Active torrent programs
• Background App updates
• Your device’s O/S may be configured to download updates automatically
• You may have too many devices or activity on your network
• An unsecured network may have intruders
• You may be using all of your available speed, consider upgrading your BCN plan

There are a number of possible causes for this but try these things first;

• Restart your device
• Check that all cables are inserted completely
• Try the internet on a different device to confirm it’s not the fault of the device
• Try a different website to confirm that’s not the issue

If these tips do not restore your internet connection, contact our technical support and they would be happy to help you.